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REPORT./002

Security operations

Cybersecurity Internship

Thirteen weeks supporting real MSP operations while translating identity, endpoint, governance, and maturity findings into client-ready work.

Organization
Pelycon Technologies
Commitment
13 weeks · 24–30 hours/week
Environment
RMM, Microsoft 365, Entra, endpoints
Focus
Operations + cyber maturity

01 / Context

Work where security meets support.

Internship brief

I worked inside a managed-service environment, handling client tickets and operational tasks while contributing to security assessments and governance deliverables. That combination made implementation constraints part of every recommendation.

02 / Security operations

Resolve the issue and preserve the context.

TriageWork client tickets and document the operating context.
MonitorUse RMM workflows to review endpoint health and security signals.
AdministerSupport Microsoft 365 and endpoint-security operations.
EscalateRoute findings with clear impact and next steps.

03 / Review method

Move from inventory to owned remediation.

Usersactive + stale
Groupsmembership
Privileged rolesadmin access
Enterprise appsconsent + ownership
Review outputPrioritized, owned remediation
The M365 and Entra work connected access conditions to business-readable findings and accountable next steps.

04 / Deliverables

Translate technical checks into decisions.

I contributed to work that had to be useful to both technical teams and leadership.

Governance

  • AI governance deliverables
  • Cyber maturity findings
  • Actionable recommendations

Assessment

  • Microsoft 365 and Entra reviews
  • Healthcare CIS and HIPAA maturity assessment
  • Evidence organized for follow-through

05 / Skills demonstrated

A strong recommendation respects both the risk and the team that has to implement it.

Ticket triage, RMM workflows, endpoint security, Microsoft 365, Entra ID, access review, CIS and HIPAA maturity analysis, governance writing, and client communication.